Shipping and Returns
How do I get in touch?
Please get in touch - I love hearing from you! Email me any time at INFO@TRESSMERIZE.COM and I'll get back to you as soon as I get the message. I answer emails 7 days a week.
Where are you located?
Tressmerize is located in New York State and that is where your package will be shipped from. We ship via USPS and shipping in the United States takes 2-3 business days. For International shipping it can take anywhere from 5 business days to 30 depending on the country's customs regulations.
How do I make an exchange or return?
Please email us at firstname.lastname@example.org with details on why you want to return the product. We will get back to you with your return label if you're located in the US. Our products come with a warranty tag attached. If you're thinking of returning the product back, please keep that tag attached and follow the instruction on how to return the product back to us, on the return policy that comes in the envelope with your shipment.
When will I get my refund or exchange?
Return and exchanges will be processed within 48 hours of receiving your return item.
Why can't you offer refunds if I remove the tag from my Tressmerize?
Human hair extensions are considered a hygienic product. WE DO NOT ALLOW items without warranty tag to be returned for the safety of all of our clients. We are not alone; other hair extensions retailers also do not allow returns on opened items for the same reasons.
QUESTIONS ABOUT TRESSMERIZE
My problem is thinning on top of my head and I want to know if Tressmerize will cover it?
If you have thinning on the crown Tressmerize hair topper is perfect to cover that. Our Tressmerize toppers are designed on 5.5" x 5.5" and 6" x 6" monofilament lace that covers even thinning around frontline. Our hair toppers are perfect to disguise hair loss or patches but still look natural and not bulky as a wig. Hair Topper is a great alternative to wigs because they're breathable and natural looking and provide coverage in areas you need the most.
I have active hair loss and I want to know if wearing clip in hair pieces will be too much in my hair?
The first thing that I suggest if you have active hair loss due to medical reasons is that you consult your physician first to see if wearing clip in pieces would be OK in your thinning hair. If you have a hair loss or hair thinning due to postpartum, menopause or any other hormonal changes then wearing clip in pieces will not be a problem at all.
Can I wear Tressmerize hair topper close to the hairline?
Yes, Tressmerize toppers are made on monofilament lace that can be parted in any direction and they can be worn close to the hairline.
Will Tressmerize slip out of my hair?
Our clips are silicon lined silicon which prevents slipping and sliding. If you want to ensure a secure grip, you can spray your hair with hairspray on the spots where you will be clipping your hair in.
Can I swim with Tressmerize in my hair?
We wouldn't recommend swimming with your Tressmerize in, because it could pull on your hair and damage your own hair. If you do need to use it while swimming, we suggest braiding or tying the hair in a ponytail. Or even better, wear a swimming cap while in the water.
Can I sleep with Tressmerize in my hair?
We wouldn't recommend sleeping with the Tressmerize in your hair because the clips could pull on your hair and that could be damaging. If you really need to for some reason, then we suggest putting you hair in a ponytail or braiding the hair.
Can I color my Tressmerize?
Yes, you can color the hair, but we do advise to see your hair specialist when you do. We also recommend to get a lighter shade if you need to color it darker.
How do I choose my shade?
You can email us your photo front and back taken in a natural sunlight and we will get back to you with your shade selection. Our email: email@example.com
How long does Tresssmerize last?
Tressmerize is made out of 100% Remy Human Hair and it should last you over 1 year if you take good care of it as directed.
Can I use heat and styling tools on Tressmerize?
Tressmerize hair extensions kit it’s just like your own hair, except it’s not attached to your scalp. You can use any curling iron or straightener to style your hair the way you want it. Always use heat protecting spray to extend the life of your hair extensions.
How often should I wash my Tressmerize?
You don’t need to wash your Tressmerize Kit, as often as you wash your hair. If you wear it every day, approximately after 10 wears or when you see that you have too much product build up.
How do I wash my Tressmerize?
Wash your Tressmerize in a lukewarm water with a sulfate free shampoo and conditioner. After you rinse your Tressmerize hair out in lukewarm water, lay it out flat and let it dry. Comb after your hair is completely dry. Allow few days for the hair to bounce back to its original stage.
How should I store my Tressmerize?
Tressmerize comes with a magnetic closure box that will look good on your bedroom or bathroom vanity. We recommend combing your hair extensions and hair topper every night after taking it out of your hair and placing them in the Tressmerize box.
How many grams are Tressmerize hair toppers?
We offer 3 different hair toppers and they range from 70 grams to 105 grams of hair. Check more details on their product page.