Shipping & Delivery
All prices on the website include FREE standard shipping in the USA.
Your Tressmerize is shipped from New York.
You will receive a notification when your order is shipped to you. We ship Monday through Friday, excluding holidays.
If you place your order on Friday, your order will be shipped the following Monday.
United States USPS Priority 2 - 3 Business Days.
International USPS Priority 5 – 15 Business Days. Duties and customs are charged by your country
Slow-to-Ship International Countries (4-8 weeks) - Indonesia, Germany, Australia, Brazil, Italy, Netherlands and Romania.
Tracking Your Order: Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours).
You will receive a second confirmation e-mail once your order has shipped which will include your tracking number and a link to follow the journey of your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order.
Please contact USPS after the estimated delivery time.
Courier Phone Numbers: USPS: Call 1-800-ASK-USPS (1-800-275-8777) Press 6 and then 4 for Customer Service
For International USPS Deliveries call (1-800-222-1811)
NOTE: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS, FedEx or UPS guarantees.
If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877).
All of our shipments include Tracking with Delivery Confirmation.
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877) in order to investigate this issue.
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
USA State Sales Taxes: Please note that Tressmerize will charge New York state tax at the rate applicable for the county of the purchaser.
These collected taxes are mandated by the local state governments and Tressmerize in no way benefits from this.
WRONG ADDRESS DISCLAIMER: It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Orders are generally shipped the same business day.
If you made an error in your shipping address, please contact us immediately at firstname.lastname@example.org so the address can be corrected for you.
However, we will NOT be able to correct address errors for orders placed between 12 am and 5 am EST, as it will already be in processing or shipped. If your order is already processing or has been shipped, we are no longer able to change the address.
If it does gets returned back to us, we can then ship it to the correct address or provide you with a full refund. (NOTE: If you paid for shipping and the package was returned to us due to incorrect address, and you’d like a refund, you will not be reimbursed for the shipping fees)